Book a 30-minute, one-on-one session with library staff to help with computers, devices and online services. Sessions run Mondays and Thursdays, 2:00–3:00pm from 5 Feb 2026.
Ongoing activity
80 Kentucky Rd, Riverwood NSW 2210, Australia
Free
Come along to a friendly, relaxed library session where Riverwood librarians provide patient, one-on-one help with digital and information needs. This service is perfect for parents juggling school routines who need clear, practical support for everyday tech tasks. Library, librarian and computer help keywords are part of the conversation so you can find answers fast.
You can expect short, focused 30-minute appointments tailored to your needs, run in a quiet space at Riverwood Library and Knowledge Centre. Librarians are experienced with Apple devices, Microsoft products, social media apps and basic internet use, so bring your device and questions. These sessions are aimed at helping parents and carers support school-aged children as well as assisting adult learners.
Typical help topics include setting up an email account, connecting to the internet, using eResources, and navigating social media or smartphone features. If you’re unsure what to ask, librarians will help identify the most helpful steps and provide follow-up tips. The aim is practical learning you can use at home.
Bookings are required for a 30-minute, one-on-one session with library staff. Sessions run on Mondays and Thursdays between 2:00pm and 3:00pm, starting from 2026-02-05, and are intended to be recurring so families can plan ahead. This makes it easy for busy parents of school-aged children to schedule around school pick-ups and activities.
Please identify what you need assistance with at the time of booking so staff can prepare. Sessions cover topics such as:
- Apple devices
- Microsoft products
- Social media apps
- Library eResources, connecting to the internet and setting up email accounts
These appointments are hands-on and paced to your comfort level. If multiple family members need help, book separate slots or discuss options with staff when you call to book.
Sessions take place at Riverwood Library and Knowledge Centre, Riverwood 2210, a local community hub conveniently located for families in the area. The library is accessible and offers facilities to support parents and carers bringing children along. SEO-friendly location terms like Riverwood Library and Knowledge Centre are included here to help you find us online.
Public transport and local parking options are nearby; check local timetables and allow a little extra time for school pick-up schedules. The library has an accessible toilet and is designed for easy access with prams and mobility aids. If you need special assistance, mention it when booking and staff will advise on access.
Maps and directions are available through the council website or by calling the library. Arrive a few minutes early to check in at the desk, and have any device passwords ready so staff can work with you quickly during your 30-minute session.
This is a free service designed to support digital inclusion for the community, including parents helping children with school tasks. Sessions are limited to 30 minutes to ensure fair access for all, so please prioritise your main question when you book. The friendly librarian team focuses on practical, step-by-step guidance rather than in-depth technical repairs.
If you have privacy concerns or need help with personal accounts, staff will advise on safe practices and may suggest follow-up resources. Bring any device cables you might need and keep personal security details private during the session. For children’s sessions, a parent or guardian should attend to support learning and follow-up at home.
Sessions are subject to availability; if you cannot make your booking please cancel so another family can use the slot. The service is intended for basic to intermediate help—advanced IT troubleshooting or hardware repair is outside the scope, but librarians can point you to local services that provide those supports.
Bookings are required and can be made by calling the library phone number listed by council or by visiting the library in person. The service is Free, making it an affordable option for families seeking computer help, email setup or support with school digital tasks. Free cost means no fees at the time of your appointment.
Sessions run Mondays and Thursdays, 2:00pm–3:00pm from 5 Feb 2026. To book, tell staff what you need assistance with so they can allocate the right time and prepare resources. If you need multiple sessions, staff can advise on suitable follow-up bookings.
For enquiries and to reserve a slot, call the Riverwood Library or check the Council’s events page for updates and booking instructions. Early booking is recommended to secure a convenient time around school and work commitments.
