One-to-one face-to-face assistance at Riverwood Library to help Chinese-speaking migrants navigate phones/tablets, understand correspondence and complete simple forms. Sessions are by appointment on Wednesdays 13:30–15:30.
Ongoing activity
80 Kentucky Rd, Riverwood NSW 2210, Australia
Free
This friendly support service at Riverwood Library helps parents and families get comfortable with smart devices and everyday paperwork. It’s designed for busy households where learning to use a phone or filling out a form can feel overwhelming, and the helpers speak Chinese to provide clear, patient guidance. SEO keywords: smart devices support, form filling, Riverwood Library, digital literacy.
When you arrive you'll find a calm, friendly one-to-one session tailored to your needs. The focus is on practical help — from navigating apps to reading everyday correspondence — so you leave feeling more confident with your phone or tablet.
Sessions are conversational and hands-on, with a patient tutor guiding each step. Parents can bring school notices, service letters or examples of forms, and the helper will show how to read, respond and submit them using a smart device.
You can expect a relaxed pace suited to adults who may not use technology daily, with clear demonstrations and opportunities to practice. This is digital literacy support that understands family life and the challenges of juggling kids and appointments.
This is a one-to-one assistance service run in partnership with CASS, aimed primarily at Chinese-speaking migrants. Typical help includes navigating phones/tablets, setting up apps, reading daily correspondence, and filling out simple forms online or on paper.
Details at a glance:
- Service type: One-to-one assistance
- Language support: Chinese-speaking tutors
- Frequency: Weekly sessions on Wednesdays, 13:30–15:30
The sessions are informal and tailored — bring your device and any letters or forms you need help with. The tutor will often demonstrate on your device and guide you through each step so you can repeat it confidently at home.
Sessions are held at Riverwood Library and Knowledge Centre, 80 Kentucky Road, Riverwood 2210. The library environment is family-friendly and easily accessible by car or public transport, making it a convenient stop for school runs or afternoon activities.
There is clear signage inside the library and staff at the desk can point you to the room for one-to-one help. If mobility or transport is a concern, callers can ask the library team for assistance or directions when booking.
Parents will find nearby parking and local bus links; the library is a community hub where you can combine device support with borrowing books or attending other family-friendly programs. SEO keywords included: Riverwood Library, smart devices support.
Face-to-face service is strictly by appointment only, so callers must reserve a time before attending. This helps ensure each family receives focused, uninterrupted support from the tutor. Please have your phone number handy when booking so the team can confirm details.
Sessions begin from 21 January 2026 and run weekly on Wednesdays from 13:30–15:30, but there is no listed end date. This ongoing digital literacy service aims to support local families throughout the year, especially Chinese-speaking households needing form filling help.
If you need specific language accommodation or have accessibility requirements, mention these when you book so the library can prepare. Bringing documents and your charged device will make the session more productive.
Booking is essential and sessions are offered by appointment only; call the library number to reserve your spot. The service is free, designed to remove barriers to digital access and make form filling less stressful for families.
There is no cost to attend — the program is funded to support migrants and local residents learning to use smart devices and complete everyday forms. Availability may be limited so early booking is recommended, especially for parents juggling school schedules.
To book, ring the Riverwood Library contact number provided on the listing and ask for the smart devices support appointment. The friendly library staff will confirm a time and any preparation needed for your session.
