One-to-one, face-to-face assistance for Chinese-speaking migrants by appointment only. Weekly on Wednesdays 1:30–3:30pm from 21 Jan 2026 at Riverwood Library.
Ongoing activity
80 Kentucky Rd, Riverwood NSW 2210, Australia
Free
This friendly support session at Riverwood Library offers practical, patient help with smart devices and basic form filling for Chinese-speaking migrants, designed for adults and carers who want to improve digital literacy. The tone is relaxed and supportive, ideal for parents helping older relatives or for families navigating digital forms together.
You can expect one-to-one assistance focused on real-life tasks: reading daily correspondence, using a phone or tablet, and filling simple online or paper forms. The emphasis is on building confidence with technology and making everyday tasks less stressful for families.
Please bring any device you need help with and any paperwork or correspondence you want assistance with. Useful items to bring include:
- Your mobile phone or tablet (fully charged)
- Any relevant letters, forms or ID
- A notepad if you like to jot down instructions
Sessions run weekly on Wednesdays from 1:30pm to 3:30pm, offered as one-to-one appointments starting from 21 Jan 2026. The service is delivered in partnership with CASS and is tailored for Chinese-speaking community members requiring face-to-face support.
This is an appointment-only service to ensure staff can focus on individual needs; walk-ins are not accepted. Each appointment is structured to address specific tasks so you leave with practical skills and follow-up steps to continue building digital confidence at home.
The service is free and aimed at adults who need help understanding digital communication or completing forms; parents bringing school-aged children should note the sessions are adult-focused and best suited for carers or older family members.
The sessions are held at Riverwood Library and Knowledge Centre, 80 Kentucky Road, Riverwood 2210, a familiar local library setting that makes digital literacy support approachable and community-centred. The location is well-known in the area and easy to find using local maps.
Public transport and local parking options make the library accessible for families; if you are visiting with an elderly relative, consider arriving a little early to find suitable parking or to settle them comfortably inside the library. Staff can point you to the service desk when you arrive.
If you need directions or have mobility needs, contact the library ahead of time so staff can advise on the best access routes and any assistance available. The setting is welcoming and intended to make learning comfortable for all ages.
Face-to-face support is strictly by appointment only to guarantee the one-to-one attention required for effective learning and form assistance. Sessions are delivered in Chinese where possible, recognising the needs of Chinese-speaking migrants and carers supporting their families.
Appointments can be brief but focused; if you have multiple or complex forms, let staff know when booking so they can allocate sufficient time. The service aims to empower participants with practical skills for daily life, including handling emails, government correspondence and simple online forms.
Please be mindful that this service is for basic support and digital literacy rather than in-depth technical repairs or advanced device troubleshooting. For specialist technical issues, staff can signpost other services or resources.
This service is free of charge. Bookings are essential — phone the library on 9707 5436 to secure an appointment and let staff know if you need language support in Mandarin or Cantonese so they can arrange appropriate assistance.
When booking, mention any specific documents or devices you will bring so the staff can prepare and allocate the right length of time. Sessions are scheduled to ensure everyone receives focused help without long waits.
If you need to change or cancel your appointment, please call the library so the slot can be offered to another community member. Regular sessions run weekly, so if you miss one there will likely be another available soon.
